Mobile Watch Masters
Why Is My Watch Not Working?
Answer a few questions to help us understand what may be wrong with your watch.
Is your watch currently working?
*
Yes
No
Sometimes
When was the battery last changed?
*
Less than 1 year ago
1–2 years ago
More than 2 years ago
Never changed
I don't know
Has your watch slowed down or stopped keeping accurate time?
*
No
Yes, it runs slow
Yes, it runs fast
It stops and starts
The second hand jumps several seconds
Maybe / Not sure
Has your watch recently been exposed to water?
*
No
Rain
Shower
Swimming pool
Ocean or salt water
Not sure
Do you regularly shower with your watch?
*
Yes
No
Sometimes
Can you see fog, condensation or moisture inside the crystal?
*
Yes
No
Not sure
Do you believe the watch only needs a battery?
*
Yes
No
Not sure
Has the movement ever been replaced?
Yes
No
Maybe / Not sure
Have you already received an estimate for this repair?
Yes
No
What repair were you told the watch needs?
Select an answer
Battery replacement
Movement replacement
Movement service
Water damage repair
Crown or stem repair
Crystal replacement
Hand or dial repair
Not sure
Tell us anything else you noticed
See My Watch Assessment